The following conversation took place with AT&T Sales via LivePerson chat on September 11, 2010 at 7:10 PM ET:
Jeremy Glover: When will the next iPhone be released?
Tausha: We do not have any information for that, the new iPhone 4 just came out in June.
Jeremy Glover: Why are they discontinuing the bumper program at the end of September?
Tausha: There will be a firmware update coming in the next few weeks. However, the issue is not with the antenna itself but with the formula they use. It should not effect the quality of service. That will eliminate the need for the case.
Jeremy Glover: How can a firmware update fix a hardware flaw?
Tausha: For any further questions on that, you would want to contact Apple. We do sell the service, they created the phone. I am sorry about that.